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Privacy Policy

Effective Date: November 20, 2024

1. Introduction

O'Syrie ("we," "our," or "us") values your privacy. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website www.osyrie.be or use our services.

2. Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and postal address.

  • Reservation Information: Details related to your reservations or orders.

  • Technical Data: IP address, browser type, operating system, and pages visited on our website.

3. How We Collect Information

We collect information via:

  • Direct Interactions: When you fill out forms on our website, contact us via email or phone, or provide information during reservations.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and similar technologies.

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • Service Delivery: To provide and manage our restaurant services, including reservations and orders.

  • Communication: To respond to your inquiries, send confirmations, and provide customer support.

  • Marketing: To send you information about our services, promotions, and updates, provided you have given consent.

  • Website Improvement: To analyze website usage and improve the user experience.

5. Legal Basis for Processing

Our processing of your personal data is based on:

  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract.

  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and marketing, provided these interests do not override your rights.

  • Consent: Where required by law, we will obtain your consent before processing your personal data for specific purposes.

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Third-party companies performing services on our behalf, such as IT support and marketing services, under contractual obligations to protect data.

  • Legal Obligations: When required by law or to protect our rights, property, or safety.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Rights

Under the GDPR, you have the right to:

  • Access: Request access to your personal data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request restriction of processing your personal data.

  • Objection: Object to processing based on legitimate interests.

  • Data Portability: Request transfer of your data to yourself or a third party.

To exercise these rights, please contact us at info@osyrie.be.

10. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. By continuing to use our website, you consent to the use of cookies as described in this policy.

Type of CookiePurposeExamplesLifespan

Essential CookiesRequired for the basic functioning of the website, such as navigation and secure areas.Session cookiesSession only

Performance CookiesCollect information about website usage to improve performance.Google Analytics cookiesUp to 2 years

Functional CookiesRemember user preferences to enhance experience (e.g., language selection).Preference cookies6 months to 1 year

Targeting CookiesProvide personalized ads and track the effectiveness of marketing campaigns.Ad network cookiesUp to 1 year

Google Analytics: We use Google Analytics to collect anonymized data on traffic and user behavior. For more information, see the Google Privacy Policy.

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